Sales and Events Executive

About the role

The role is responsible for the scheduling, oversight, sales and delivery of Governance Institute’s signature Effective Director Courses across Australia, ensuring a professional and quality customer experience is achieved.

This is a part time role (3 days per week) and the successful candidate will be engaged on a 12 month fixed- term contract.

Key responsibilities

Course Logistics:

• Organise and deliver logistics for all locally held or virtual Effective Director Courses both public and inhouse, including
  • Sourcing venues;
  • Organising catering and AV requirements;
  • Managing student communication, materials and other documentation
  • Liaising with clients and facilitators
  • Collation of participant feedback for review by stakeholders.
• Manage on-site Effective Director Course in person or remotely.
• Manage and deliver in-house course deliveries from point of sale through to completion.
• Extensive CRM management.
• Work with stakeholders including State Managers, Facilitators, and other GIA departments to ensure all training courses are delivered to an exceptional customer service standard.
• Facilitator management – foster and maintain relationships with Facilitators, schedule and prepare facilitators to deliver appropriate courses, coach and train where performance is below benchmark. Coordinate facilitator meetings and training sessions.

Sales:

• Identify and develop sales strategies to grow profile and revenue in the Effective Director Course.
• Measure and track sales performance.
• Respond to prospective student enquiries.
• Negotiate and execute strategic alliance partnership relationships.

Financial Management, Reporting and Administration:

• Oversee, maintain records and provide regular reporting on Effective Director Course KPIs
• Financial administration of the Effective Director Courses including budgeting and expense management

The successful candidate will have:

• Tertiary qualifications in a relevant field or equivalent experience
• 3+ years demonstrated experience working in sales and/or business development
• 5+ years demonstrated experience working in event management. Preferably with experience in overseeing an annual calendar of training/event activities including financial oversight of revenue and expenses of that calendar
• Strong stakeholder management skills including experience in working with senior stakeholders
• Strong communication, forward planning and project management skills
• Ability to make sound decisions within your sphere of responsibility and take responsibility for delivering courses and sales calls to plan and on time.
• Experience working in an education, training, consulting or membership association is preferred
• Proficient experience in CRM management including customer management, event management and invoicing.
• Exceptional customer service skills with a focus on providing an outstanding experience for every customer.
• Confident in public speaking and liaising with multiple stakeholders at varying levels.
• Excellent communication, planning, organization and Project Management skills
• Experience building budgets and overseeing financial administration

Why work with us?

We offer a hybrid, flexible work environment within a supportive and collaborative culture.  We also provide our team with:

• Free access to Governance Institute’s courses and events
• Group Salary Continuance Scheme
• Group Life and Disability Insurance Scheme
• Free flu shots
• Annual salary review and bonus opportunity
• Social activities and staff appreciation day
• Monthly staff breakfast and monthly drinks
• Interactive portal to give and receive recognition, gain discounts, and access wellness support.

To apply:

Please apply via Seek or email your application to recruitment@governanceinstitute.com.au.

Only applicants with full and permanent working rights in Australia will be considered.